Processing time
Orders are packed within 1–2 working days. Bank transfer orders are packed once payment is confirmed.
Customer care
Shipping Policy
Everything you need to know about how and when your RICH order reaches you.
Delivery time
Colombo and suburbs: 1–3 working days. Other areas islandwide: 3–5 working days. Delivery may take longer during sale periods and public holidays.
Delivery charges
The delivery fee is shown at checkout and set by the store. Free delivery applies automatically when your order value passes the current free-delivery threshold.
Cash on delivery
Cash on delivery is available islandwide. Please keep the exact amount ready and check the parcel before payment where the courier allows.
Tracking your order
Sign in and open your account to follow your order through Pending, Confirmed, Processing, Shipped and Delivered.
Failed deliveries
If a parcel is returned to us after failed delivery attempts or an incorrect address, a re-delivery charge may apply.