Information we collect
We collect the details you give us at checkout or in your account — name, email, phone number and delivery address — along with your order history, wishlist and basic usage data such as pages viewed.
Legal
This page explains what information RICH collects when you browse or buy, how it is used, and the choices you have. It is maintained by the RICH team and updated as our practices change.
We collect the details you give us at checkout or in your account — name, email, phone number and delivery address — along with your order history, wishlist and basic usage data such as pages viewed.
Your information is used to process and deliver orders, provide customer support, manage your account, prevent fraud, and — where you have opted in — send occasional updates about new arrivals and private sales.
We use cookies to keep your bag and session working and, when configured, analytics tools to understand how the store is used. You can accept or decline non-essential cookies from the banner shown on your first visit, and clear cookies at any time in your browser settings.
We share only what is required to run the store — for example delivery partners receive your name, address and phone number. We do not sell your personal data.
Accounts are protected by password authentication and data is stored on managed, access-controlled infrastructure. Order records are retained for accounting purposes; other data is kept only as long as needed.
You can view and update your profile and addresses from your account at any time. To request a copy of your data or deletion of your account, contact us and we will respond within a reasonable timeframe.